HCST Technology Services Help Desk
How to request technology support
Requests for support can be made by:
1) Phoning in a tech request
Call the Tech Support phone: 201-662-6560
If you are calling from inside the district just dial ext. 6560.
In many cases your problem can be resolved or questions can be answered while you are on the phone.
We try to have a real person answering the help desk line from 8:00 AM to 7:00PM but if no one answers please wait until your call goes to voice mail and leave a message that:
1) Identifies who you are
2) Identifies what Department, Program or Center and room # you are calling from
3) Describes as fully as possible the problem you are having
4) Gives us the best way to contact you, i.e. phone #, email, room visit
After your call is received, a problem ticket will be entered in the help desk system and you will get an email notifying you of the person that has been assigned to help resolve your request.
A technician or Tech Services staff member will contact you as soon as possible to resolve the reported issues or problems and to keep you informed of status of the help request.
2) Submitting an online tech request
Log into the Tech support help desk by going to: http://www.hcstonline.org
Select the Resources tab on the navigation bar, choose Support>Technology Help Desk
At the Technology Help Desk Page click on “To log in click here”
You will be asked to login using your district login name and password
When you get to the Alloy Software page click on “New Ticket” located under the
Alloy Software image and fill out as much information as possible. Don’t forget to click the submit button on the bottom of the page.
After your ticket has been submitted it will be assigned to the most appropriate staff member.
You will be contacted as quickly as possible to resolve your issue or to let you know the status of your request.
Whether you call in a request or enter it online you will receive updates as to the status of your tech request when any action is taken.
What kind of problems can be submitted through the Tech Help Desk?
The Help Desk is the primary system for providing staff, instructors and students with technology support and services so almost anything issues or problems regarding technology in classrooms and offices can be submitted
The following are examples of services that can be requested through the help desk:
- Problems with passwords or logging into any HCST service:
Email login
Blackboard/eSchool login
eDesktop login
Help Desk Login
- Can’t find files or folders
- Network Problems
Can’t get to the Internet
Can’t find your network folders
- Outlook/WEB Outlook problems
Configuration problem
Not sure what happened to your mail
- Hardware repairs/problems
Computer freezes
Computer won’t boot up
Monitor not coming on
- Mouse or keyboard problems
- Need software installed
Note: Software must be district approved package
- Software Problem
Want to do something in Word or Excel and need assistance
- Printer problems
- Requests for Printer toner/cartridges
The following are examples of things that should not be requested through the help desk: