Virtual Learning Resources & Support

Tech Support and Assistance

For tech support, help, and training, please use the following methods:
If you are a student, please notify your teacher or guidance counselor that you are having issues and have them put in the request for you

Helpdesk Phone Number:
201-662-6560

Submit a ticket at:
Helpdesk.hcstonline.org

A technician will reach out via the helpdesk system or HCST email with instructions on how they can access your machine remotely and provide assistance.

If your HCST issued device is malfunctioning or is in need of physical repair, please put in a tech request and see the schedule below for drop-off repair times:

Tuesdays: High Tech High School*
9am -  1:30pm 

Thursdays: County Prep High School*
9am - 1:30pm

*Note: you will be required to fill out a health questionnaire upon entering the building

Google for Education

Online Google Education Learning Resources

Google Teacher Center - Training
Guided courses on Google products and services

Google Support
Having trouble? Search for your issue here for self-service help

Google Classroom

A crash course in Google Classroom - Getting Started
Extensive how-to videos on doing simple tasks in Google Classroom

Google Classroom Help
Need help? This is a self-help service to help you with any topic in Classroom

Basic Skills Video
Mike Forenza made a brief walkthrough video on how to create your first class and post your first assignment in Google Classroom

What’s New in Classroom
For those who have used classroom before, here are the newest features that have just rolled out

Google Teach from Home

Google Teach From Home Information

Topics Covered

How do I teach remotely with video calls?
How do I teach remotely without video calls?
How do I make lessons accessible to all?
How do I keep students engaged?
How do I keep in touch with other teachers?

Other Learning Resources

Accessing EbscoHost and Alexandria from Home

Students and Staff can only access EbscoHost and Alexandria from within the District network.
To get into the District network from home, you must use the Chrome browser app within Citrix.

Citrix Access Options

If you have a District Chromebook, then click on the Citrix Workspace app.
If you are on a home computer, then go to the eDesktop website.
In Citrix open the Chrome browser app. The Citrix Chrome browser app is behind our firewall, which will make EbscoHost and Alexandria accessible.
There are instructions in the eLibrary under the EbscoHost tab, here is a direct link to the help file.

PowerSchool

Teachers: How to Go Back a Day to Enter Attendance

Click here to open the document: Teacher Attendance Adjustment.pdf

 

Windows 10

How to connect your wireless printer in Windows 10

If you need help to connect home Windows 10 system to a wireless printer, go to this article at windowscentral.com.
Click to go to article>>

Thank You!

The HCST Technology Department wants to thank the entire HCST Community for their continued support and patience during this time. This page will be updated periodically with more information and resources as they become available.

Please do not hesitate to reach out to us if you have any questions or concerns regarding our services or equipment. Stay safe and thank you!